Shipping Policy

Last Revised: May 12, 2026

Thank you for choosing Surouriory. To ensure a smooth delivery experience, the following guidelines outline our fulfillment procedures, estimated transit windows, and shipment tracking protocols.

1. Order Processing & Handling

Each purchase undergoes rigorous quality inspection and protective packaging, requiring approximately 3 business days before being transferred to our carrier partners. Orders submitted over the weekend will begin processing on the next business day (Monday).

2. Shipping Rates & Delivery Estimates

We provide a flat-rate worldwide shipping fee of $5.99 USD per order. Following dispatch, international parcels typically reach their destination within 10 to 20 business days.

3. Customs Clearance & Potential Delays

External factors outside our immediate control—such as customs processing procedures, regional postal backlogs, or adverse weather conditions—may occasionally extend delivery timelines. We appreciate your patience during these rare occurrences.

4. Tracking Your Shipment

Once your package leaves our logistics hub, an automated confirmation email containing your tracking number will be generated. You can monitor your shipment's route via global tracking portals such as 17track.net. Please allow 24 to 72 hours for initial carrier updates to register online.

5. Multiple Parcel Deliveries

To accelerate overall delivery times, items from a single order may be dispatched separately from different fulfillment locations. Consequently, separate tracking numbers and shipping notifications will be issued for each parcel.

6. Modifying Orders & Address Corrections

Requests for address updates or item adjustments are extremely time-sensitive and must be submitted within 12 hours of placing your order. Please email support@surouriory.com with the subject line "Urgent: Order Amendment," providing your Order ID, account email, and updated details. While we make every attempt to intercept shipments prior to processing, adjustments cannot be guaranteed once fulfillment has commenced.

7. Unclaimed Orders & Delivery Attempts

When a courier is unable to complete a final delivery, a notification slip is typically left at your address or local post office. Buyers are responsible for contacting the courier to arrange collection or re-delivery. Surouriory accepts no liability for items returned or misplaced due to inaccurate shipping details or uncollected parcels.

8. Protocol for Delayed Transit

• Recent Activity: If your tracking status has registered progress within the past 7 days, your package is actively moving through the shipping network.
• Extended Inactivity: If tracking shows no movement for more than 7 consecutive calendar days, please email support@surouriory.com with your order details so our team can launch an official inquiry.

9. Misplaced vs. Confirmed Deliveries

• Lost in Transit: If a carrier investigation formally verifies that a package was lost prior to reaching its destination, Surouriory will dispatch a replacement order at no additional charge.
• Marked Delivered: Our fulfillment obligations conclude once carrier tracking confirms successful delivery to the provided address. We cannot offer replacements or refunds for parcels reported stolen or missing after confirmed delivery.

10. Worldwide Fulfillment Network

We dispatch orders globally utilizing fulfillment centers in the United States, Canada, Australia, Europe, and select international manufacturing partners.

11. Final Shipping Terms

• All stated transit windows represent estimated timeframes rather than guaranteed arrival dates.
• Import duties, customs taxes, VAT, or local clearance fees levied by destination authorities are the sole responsibility of the customer.
• Customers must ensure all delivery information supplied at checkout is accurate and complete.
• Logistics liability transfers to the recipient upon carrier delivery confirmation.

Customer Support Desk

For logistics inquiries or shipping assistance, please reach out to our team:

• Email Support: support@surouriory.com (Please include your Order ID and account email for faster service)
• Direct Line: +1 (320) 317-8799
• Operating Company: Hongkong Sily Shipping Limited
• Corporate Address: Room 413, 4/F, Lucky Centre, 165-171 Wan Chai Road, Wan Chai, Hong Kong