Return Policy
Effective Date: May 12, 2026
At Surouriory, we take great care in selecting and delivering quality home goods across our Dining Essentials, Home Storage, and Bath Essentials collections. If you experience an issue with your purchase, our customer care team is available at support@surouriory.com to help resolve it promptly.
1. Standard Return Policy & Final Sale Notice
All transactions completed on our storefront are considered final. We do not accept voluntary returns or general exchanges, except in circumstances involving verified manufacturing flaws, transit damage, or misfulfilled orders.
2. Damaged, Faulty, or Incorrect Deliveries
We stand behind the quality of our catalog. Upon receiving your shipment, please inspect all contents thoroughly. If your parcel arrives with physical damage, production defects, or incorrect items, you must notify our team within seven (7) calendar days of delivery.
To submit a formal claim, please email support@surouriory.com with the following information:
- Your Order ID (e.g., 015SHOP-1218) and registered checkout email address.
- A clear description of the defect or fulfillment error.
- High-resolution photo or video documentation verifying the damage, fault, or incorrect item.
Our support team assesses every claim individually. Upon formal verification, eligible requests will be resolved through a product replacement, a partial credit, or a full refund.
3. Processing Windows for Refunds
When a full or partial refund is approved, the issued amount will be returned to your original payment method. Please allow 7 to 12 business days for the credit to post to your account, depending on your financial institution's processing cycles.
4. Exchange Guidelines
We do not accommodate standard merchandise exchanges. Replacements are provided exclusively for products that arrive defective or damaged and have received formal claim authorization from our team.
5. Restrictions on Unsolicited Packages
Please do not ship items back to our corporate or registry address without receiving prior written approval from our customer support desk. Unsolicited parcels submitted without an approved claim will be refused upon arrival. Surouriory cannot issue refunds, replacements, or store credit for unauthorized return shipments.
Customer Support Desk
For claims submissions or policy inquiries, please reach out to our team:
- Email Support: support@surouriory.com (Please include your Order ID and checkout email address for faster assistance)
- Direct Telephone: +1 (320) 317-8799
- Operating Entity: Hongkong Sily Shipping Limited
- Registered Office Address: Room 413, 4/F, Lucky Centre, 165-171 Wan Chai Road, Wan Chai, Hong Kong