Terms of Purchase
Effective Date: May 12, 2026
Welcome to Surouriory. This Purchasing Agreement outlines the binding commercial terms governing all orders processed through our storefront. By completing a transaction for items across our Dining Essentials, Home Storage, and Bath Essentials collections, you agree to comply with the stipulations set forth below, alongside our Privacy Policy and Terms of Use. Please review these provisions carefully before authorizing payment.
1. Buyer Eligibility & Statutory Compliance
By finalizing an order on our platform, you legally affirm that you are at least 18 years of age, possess full legal capacity to enter into binding commercial contracts, and reside in a jurisdiction where ordering and receiving our home products is permitted by law. All items must be used strictly in accordance with applicable regional and international standards. For quality assurance and regulatory compliance, digital and telephonic communications with our customer care team may be recorded or archived.
2. Customer Data Protection & Consent
All personal identity details and payment information submitted during checkout are managed, stored, and protected in strict alignment with our official Privacy Policy. Initiating a transaction signifies your explicit consent to our data processing practices across web, email, and telephone interactions. We reserve the right to revise our privacy protocols periodically, and continued store usage confirms acceptance of any updated terms.
3. Merchant Rights & Order Management
Surouriory maintains absolute operational authority to accept, hold, or decline any order submitted to our system. Transactions may be voided due to inventory constraints, security flags, or system pricing errors. We also reserve the right to require secondary identity verification prior to dispatching goods. If an order is canceled by our team, all collected funds will be fully refunded to your original payment method. Furthermore, product specifications, pricing structures, and promotional offers remain subject to adjustments without prior notice.
4. Visual Accuracy & Product Descriptions
While we strive for maximum accuracy when presenting our home items, storage solutions, and bath accessories, we do not warrant that all store imagery, text descriptions, or technical details are entirely error-free. If a physical product differs significantly from its online presentation, your exclusive remedy is to initiate a return under our standard policy. Accelerated shopping tools (such as "Quick View") are provided strictly for browsing convenience; customers are strongly advised to review full detail pages before completing checkout.
5. Pricing Discrepancies & Corrections
In the event that an item is displayed at an incorrect price due to technical glitches or clerical mistakes, Surouriory is under no obligation to honor sales completed at the inaccurate rate. Should a pricing error occur, we will pause fulfillment, notify you via email, and immediately issue a full refund. We retain exclusive authority to correct catalog pricing discrepancies at any time.
6. Inventory Status & Delivery Horizons
Stock availability indicators displayed on our store serve as estimated fulfillment guidelines. Although we process orders promptly, standard delivery horizons generally range up to 30 calendar days following payment authorization. Actual delivery schedules depend on international shipping logistics, customs procedures, and global supply chains. Immediate dispatch cannot be guaranteed for all listed items. If an ordered product becomes unavailable during processing, we will contact you via email, cancel the out-of-stock item, and issue a prompt refund.
7. International Shipping & Regional Standards
When ordering items for delivery outside our primary logistics hubs, please note the following conditions:
- Products may not carry localized manufacturer warranty coverage.
- Regional technical assistance or localized customer service options may be restricted.
- Instructional guides, safety advisories, and care labels may be provided exclusively in English.
- Items may not automatically conform to local municipal labeling or technical design regulations.
- Products incorporating electrical components may operate on standard US voltage standards, requiring a compatible adapter or transformer for local use.
You hold sole responsibility for confirming that ordered products satisfy local compliance codes and can legally clear customs into your destination country.
8. Customs Duties, Import Tariffs, and Taxes
While checkout summaries may reflect baseline sales taxes or standard handling fees, the customer remains exclusively accountable for any secondary customs tariffs, import taxes, or Value-Added Tax (VAT) assessed by destination customs authorities upon parcel arrival.
9. Governing Law & Corporate Contact Information
This Purchasing Agreement and all associated transactions are governed by and construed in accordance with the laws of the State of Michigan, United States, without regard to conflict of law principles.
Corporate & Support Information
- Brand Name: Surouriory
- Operating Corporate Entity: Hongkong Sily Shipping Limited
- Registered Office Address: Room 413, 4/F, Lucky Centre, 165-171 Wan Chai Road, Wan Chai, Hong Kong
- Customer Support Email: support@surouriory.com
- Direct Telephone: +1 (320) 317-8799